The telecommunication provider with a geographically spread out structure was in a hunt for a centralized billing system, to allow for handling a large customer base and synchronization between the collocation and call shop locations.
Our team has developed and been supporting a custom billing solution to cater the Client’s specific needs. The billing system package consists of a fully-functional billing application for Web-interface and Windows and Linux platforms. The web billing system for IP telephony is a powerful remote administrative and management tool which allows real time monitoring and calls recordkeeping. The modules include Billing Management, Tariff Management, Monitoring and Statistics. The software includes a variety of tariff plans that could be added and/or modified, and provides users with in-depth analysis tools to optimize all aspects of their business. Moreover, the billing system provides invoice generation features to include creation, review, printing, storage and history of invoices.
The system was developed in compliance with modern telecommunication market demands:
- Easy-to-use navigation menus
- Comfortable retrieval system
- Data access based on users’ rights
- The ability to modify tariff/price tables
- Statistical data filtered based on bulk parameters
The use of the web billing system has the following benefits:
Comprehensive billing functionality
Rate plans flexibility
Customizable user database transfer
Efficient mediation and process engine
Efficient, stable, optimized core, supporting a large number of customers following the rapid procedures handling
Unique detailed statistical handling and storage module
Multiplatform tiered access management
Remote, secure and rapid system management
Tiered access accounts that set different privileges to your staff members
Customizable, Web-based User Interface
Customer Web-access interface that lets your customers reach “Personal office” from anywhere
The billing system that we developed provides significant cost savings and a high degree of flexibility for handling telecom needs. It delivers a powerful and scalable billing engine, a multilingual electronic customer relationship management (eCRM) system powered by universal workflows on Universal Consolidating Platform (UCP), partnership management and data mining functionalities. The customer centric design provides a single source of information to understand and satisfy customers’ needs while offering personalized packages, tailored to the profiles of individual customers. The billing system is a comprehensive solution that is both modular, rapidly deployable while enabling comprehensive service and revenue accounting.