Description:

Provides technical Pre-Sales support to the Sales organization for software solution opportunities

Responsibilities:


•    Develops technical solution "blueprints", workflow maps and configurations for software solution implementations including authoring of the associated Statement of Work (or technical validation and approval if authored by Field).
•    Provides subject expertise to Sales in support of solution sales efforts.
•    Provides technical escalation for specific solutions, both internally (Help Desk, Field, etc.) and directly to customers.
•    Remains up-to-date on developments within a defined portfolio of solutions (new version, patch, competitive landscape, etc.).
•    Develops "proof-of-concept" demonstrations of solutions for customers.
•    Facilitates vendor escalation for technical support, enhancement requests and knowledge sharing.
•    Assists the Sales organization with the development and delivery of solutions proposals.
•    Authors one or more Technical Publications per quarter for distribution to Fields Sales and Technical Support.

Qualifications:


•    Bachelors Degree or equivalent
•    Minimum three years relevant business experience
•    CDIA+ and one or more relevant solution implementation certifications (i.e. EMC AX, Canon imageWARE, ICON, Xerox, HP, Hummingbird, Kofax  ) required
•    EMC Application Xtender, Kofax, eCopy, uniFLOW, imageWARE, Captiva, Net+/A+/Security+ certifications desired
•    Strong verbal and written communication skills
•    Strong background in computer software, hardware and networking