Description:

The Project Manager Manages the customer implementation start to finish

Responsibilities:


•    Develops, maintains and continuously improves the NTSC structured project management methodology – the NTSC Client Engagement Model – inclusive of tools, templates processes and best practices
•    Manages the process of solutions delivery ensuring implementations are completed on-time and within budget
•    Validates Statements of Work for proper project management controls
•    Ensures customers are kept fully informed throughout the implementation process and that expectations are met
•    Leads and directs through a matrixed reporting structure an internal cross-functional teams for the purposes of ensuring successful delivery of solutions,
•    Ensures project closure inclusive of complete documentation and execution of final customer acceptance
•    Develops and maintains detailed project status reports and key performance indicators
•    Leads and champions the continued maturity process of the organization (ex: SOP development)
•     Authors one or more Project Management “Best Practices” documents for distribution to Field Technical Support Org

Qualifications:


•    Bachelor Degree or equivalent
•    Minimum five years relevant business experience
•    Certifications:
 Required: CDIA+ (if not certified, must achieve certification(s) within six months of hire date), PMP desired
•     Strong communication skills – both verbal and written, bias for action / self starter / self motivated, strong background in computer software, hardware and networking