Description:

The pre-sales enginner provides professional services to customers for implementing software solutions.

Responsibilities:

•    Validates technical solutions for feasibility.
•    Implements software solutions according to a defined solution "blueprint".
•    Provides technical support for solution implementations.
•    Functions as technical escalation for internal resources (Help Desk, Field, etc.).
•    Assists with the Pre-Sales process for solution sales where required.
•    Develops comprehensive solution implementation documentation, both customer facing and internal, for Help Desk.
•    Actively participates in the continued maturity process of the organization (i.e. SOP development).
•    Remains up-to-date on developments within a defined portfolio of solutions (new version, patch, competitive landscape).
•    Authors one or more Technical Publications per quarter for distribution to Field Sales and/or Support.

Qualifications:

•    Bachelors Degree or equivalent
•    Minimum three years relevant business experience
•    CDIA+ and one or more relevant solution implementation certifications (i.e. EMC AX, Canon imageWARE) required (if not certified, must achieve certification within six months of hire date)
•    EMC Application Xtender, Kofax, eCopy, uniFLOW, imageWARE, Captiva, Net+/A+/Security+ certifications desired
•    Strong verbal and written communication skills
•    Strong background in computer software, hardware and networking
•    Up to 90% travel required, 50% requiring overnight stays of 2 to 5 day